Terms and Conditions

TERMS & CONDITIONS

These Terms and Conditions, along with Shipping & Delivery Policy, Returns & Refunds Policy, Privacy Policy or other terms (“Terms”) constitute a binding agreement by and between RED KADAMBA INNOVATIONS PRIVATE LIMITED, ( “Website Owner” or “we” or “us” or “our”) and you (“you” or “your”) and relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, “Services”). By using our website and availing the Services, you agree that you have read and accepted these Terms (including the Privacy Policy). We reserve the right to modify these Terms at any time and without assigning any reason. It is your responsibility to periodically review these Terms to stay informed of updates. The use of this website or availing of our Services is subject to the following terms of use: To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of our Services and the website is solely at your own risk and discretion.. You are required to independently assess and ensure that the Services meet your requirements. The contents of the Website and the Services are proprietary to Us and you will not have any authority to claim any intellectual property rights, title, or interest in its contents. You acknowledge that unauthorized use of the Website or the Services may lead to action against you as per these Terms or applicable laws. You agree to pay us the charges associated with availing the Services. You agree not to use the website and/ or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or Indian or local laws that might apply to you. You agree and acknowledge that website and the Services may contain links to other third party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third party websites. You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the us for the Services. 

In using this website, you also agree to our Returns & Refunds Policy. 

 Notwithstanding anything contained in these Terms, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event. These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India. All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in DELHI, Delhi All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website.

SHIPPING & DELIVERY POLICY

SnackSutra delivers all across India. But delivery times may vary from city to city. Purchases are shipped from our own or third party warehouses/ stores or offices from various points in India. Our endeavour is to make the products reach you within 5-7 Business days from receipt of order and payment, depending on the address of delivery. Order deliveries will be made by our own staff or third party courier and logistics companies usually between 10.30 am – 9 pm Monday–Sunday. To track your order, you can follow the track shipping link in your confirmation email, if available for your shipping method and location.

Goods will need to be signed for upon delivery. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order. Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order. We are not responsible for damage of products after delivery.
All claims for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web store.

REFUNDS & RETURNS POLICY

At SnackSutra, we are committed to providing high-quality products that meet our strict standards. Due to the nature of our products, all sales are final, and we currently do not offer refunds, returns, or exchanges.

Please ensure that your order is accurate before completing your purchase. In the unlikely event that you receive a damaged or defective product, we encourage you to contact our customer service team at ___________________________ within 24 hours of receiving your order. We will review your concern and, if necessary based on our sole discretion, provide a suitable resolution.

Thank you for choosing SnackSutra!

PRIVACY POLICY

At SnackSutra, we value the trust you place in us when sharing your personal information. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, purchase our products, or use our services.

1. Information We Collect

Personal Information: When you make a purchase, sign up for our newsletter, or contact us, we may collect personal details like your name, email address, delivery address, phone number, and payment information.
Non-Personal Information: We may collect technical information, such as your IP address, browser type, and browsing behavior, to improve our website experience.

2. How We Use Your Information
To process and fulfill your orders.
To communicate with you regarding your orders, products, and promotional offers.
To improve our website, services, and customer experience.
To comply with legal obligations.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share information with trusted third parties who help us:

Process payments and deliveries.
Analyze data to improve website performance.
Send marketing emails, if you have opted in.
These third parties are contractually obligated to protect your data and use it solely for the services we request.

4. Cookies
We use cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us track usage patterns and personalize content. You can control the use of cookies through your browser settings.

5. Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. While we strive to safeguard your data, please be aware that no online data transmission can be guaranteed 100% secure.

6. Your Rights
Access and Updates: You have the right to access and update your personal information at any time.
Opt-Out: You may opt-out of marketing communications by following the unsubscribe link in our emails or contacting us directly.

7. Changes to This Policy
We may update this Privacy Policy occasionally. When changes are made, we will revise the "Effective Date" at the top of the policy. We encourage you to review the policy periodically to stay informed about how we are protecting your information.

8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: redkadamba@gmail.com

[Last updated on 14-09-2024 10:28:23]